Last Updated: 18 October 2026
Sandigo Tea (“we,” “our,” or “us”) operates https://sandigotea.com. We respect your privacy and take reasonable steps to protect the personal information you share with us when visiting our website, placing orders, or contacting our team.
This Privacy Policy explains how we collect, use, store, and share your information.
1. Information We Collect
Depending on how you use our website, we may collect:
- Contact details: Name, email address, phone number, billing address, and shipping address.
- Order information: Products purchased, order history, order status, delivery details, and invoices.
- Payment information: Transaction references, payment status, and information necessary to reconcile payments. Payment credentials are handled by the relevant payment service provider, where applicable.
- Customer communications: Information submitted through contact forms, WhatsApp, customer support, reviews, and distribution enquiries.
- Technical information: IP address, browser type, device information, website activity, and cookie or analytics data where enabled.
Please do not submit unnecessary sensitive personal information through our website.
2. How We Use Your Information
We use your information to:
- Process and fulfil orders and arrange delivery.
- Send order confirmations, invoices, and delivery updates.
- Process payments and verify transactions.
- Respond to customer enquiries and complaints.
- Manage customer accounts, reviews, and wishlists.
- Send newsletters and promotional offers where permitted and, where required, with your consent.
- Improve website performance, security, and customer experience.
- Detect fraud, maintain business records, and comply with legal obligations.
3. Sharing Your Information
We do not sell your personal information to third parties.
We may share relevant information with service providers where necessary, including:
- Shiprocket and relevant courier partners to process shipments and deliver orders.
- Payment gateway providers to process online payments.
- Website hosting, security, analytics, and technical service providers.
- Email, customer support, and marketing providers where applicable.
- Government authorities or other parties when disclosure is required or permitted by law.
We seek to limit shared information to what is reasonably necessary for the relevant purpose.
4. Cookies and Website Analytics
Our website may use cookies and similar technologies to maintain shopping carts, remember preferences, support customer logins, analyse website usage, and improve functionality.
You may manage cookies through your browser settings. Disabling certain cookies may affect checkout or other website features. Consent will be obtained for cookies where required by applicable law.
5. Data Security and Retention
We use reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, loss, or disclosure.
We retain information for the period reasonably necessary for order fulfilment, customer support, accounting, tax compliance, dispute resolution, and other lawful purposes.
No internet transmission or electronic storage system can be guaranteed to be completely secure.
6. Your Privacy Choices and Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information, or exercise other applicable privacy rights.
Some records may need to be retained where required by law or reasonably necessary to establish, exercise, or defend legal claims.
To make a privacy request, contact us using the details at the end of this policy.
7. Marketing Communications
You may opt out of promotional emails using the unsubscribe link, where available, or by contacting us.
We may continue sending necessary transactional messages relating to orders, payments, security, or delivery.
8. Third-Party Services
Our website may link to third-party payment services or other websites. Their privacy practices are governed by their respective policies. We encourage you to review those policies before providing information directly to them.
9. Children’s Privacy
Our website is intended for general consumers. We do not knowingly collect children’s personal information in circumstances where doing so would violate applicable law or consent requirements.
10. Updates to This Policy
We may revise this Privacy Policy to reflect changes to our business, website, service providers, or legal requirements. The latest version will be published on this page with its updated date.
11. Contact and Privacy Requests
Sandigo Tea
Address: 96 B/1, Ottupattarai, Coonoor, The Nilgiris, Tamil Nadu – 643105, India
Email: sandigotea@gmail.com
Phone / WhatsApp: +91 72932 63333
Website: https://sandigotea.com
Please include sufficient information for us to identify your request without unnecessarily sharing sensitive information.