Last Updated: 18 October 2026
At Sandigo Tea, we aim to deliver your tea orders safely and conveniently. We offer delivery across India to locations serviceable by our shipping and courier partners.
1. Delivery Coverage
We accept orders for delivery throughout India, subject to PIN code serviceability.
Please enter your delivery PIN code at checkout to check whether delivery is available to your location.
2. Shipping Partner
Sandigo Tea uses Shiprocket to facilitate shipping arrangements. The courier company handling an individual shipment may vary according to the destination and available service.
Shipment tracking will be provided where available.
3. Order Processing
Orders are processed after successful placement and payment confirmation, where applicable.
Processing times may vary due to product availability, order volume, holidays, and operational requirements. COD orders may require verification before dispatch.
The delivery estimate begins after dispatch, not necessarily from the date the order is placed.
4. Estimated Delivery Time
Our estimated delivery time is 3–10 business days after dispatch.
Actual delivery times may vary depending on:
- The destination PIN code.
- Courier availability and service levels.
- Remote or difficult-to-access locations.
- Weather, public holidays, and other unforeseen circumstances.
The stated timeline is an estimate rather than a guaranteed delivery date, except where a specific commitment is expressly made or required by law.
If your order is significantly delayed, please contact us so we can help check its status.
5. Shipping Charges
- Orders above ₹999: Free shipping, subject to applicable checkout conditions.
- Orders of ₹999 or less: Any applicable shipping charge will be displayed at checkout before payment.
- COD charges: Any applicable COD fee will be disclosed before you confirm your order.
The shipping amount shown at checkout will form part of your order total.
6. Order Confirmation and Tracking
Order confirmations may be sent through email, SMS, WhatsApp, or other available communication channels.
Where tracking is available, shipment tracking details will be shared using the contact information provided with the order.
Please ensure your phone number, email address, and delivery address are accurate.
7. Failed Delivery or Incorrect Address
If a parcel cannot be delivered because of an incorrect address, an unavailable recipient, or unsuccessful delivery attempts, the courier may return the shipment to us.
Contact us promptly if you identify an address error or delivery issue. Re-shipping arrangements and any additional charges will be assessed and communicated before being applied, subject to applicable law.
8. Damaged, Incorrect, or Missing Items
If your order arrives damaged, contains an incorrect product, or appears to have missing items, contact us as soon as possible, preferably within 48 hours of delivery.
Please provide:
- Your order number.
- Your registered phone number or email address.
- Photographs of the outer packaging and shipping label.
- Photographs of the product and the damage or discrepancy.
- A brief description of the issue.
Please retain the packaging and product until the issue has been reviewed.
We will investigate and communicate the appropriate resolution in accordance with our Return and Refund Policy and applicable law. The 48-hour reporting request is intended to help us investigate promptly and does not remove any statutory rights.
9. Contact Us
For shipping, tracking, or delivery assistance:
Sandigo Tea
Address: 96 B/1, Ottupattarai, Coonoor, The Nilgiris, Tamil Nadu – 643105, India
Email: sandigotea@gmail.com
Phone / WhatsApp: +91 72932 63333
Website: https://sandigotea.com
We appreciate your trust in Sandigo Tea and will do our best to provide a smooth delivery experience.