Last Updated: 18 October 2026
Sandigo Tea is committed to providing quality tea products and a reliable shopping experience. As tea is a food product, we generally do not accept returns or offer refunds for change of mind or personal taste preferences.
However, customers remain entitled to any applicable legal rights and remedies. Nothing in this policy excludes or restricts remedies that must be provided under Indian consumer-protection law.
1. General Return Policy
We generally do not accept returns for:
- Change of mind after placing an order.
- Personal taste, aroma, or flavour preferences.
- Incorrect product or pack size selected by the customer.
- Orders placed by mistake.
- Opened or used products where the request relates only to a change of mind or preference.
Please review product descriptions, pack sizes, prices, and order details before completing your purchase.
These restrictions do not apply where a return, replacement, refund, or other remedy is required by applicable law.
2. Damaged, Defective, Incorrect, or Missing Products
If you receive a damaged, defective, incorrect, or materially misdescribed product, or your order has missing items, please contact us as soon as possible, preferably within 48 hours of delivery.
Please provide:
- Your order number.
- Your registered email address or phone number.
- A description of the problem.
- Clear photographs of the product, outer packaging, and shipping label, where relevant.
We may request additional information to investigate the issue.
Once reviewed, we will communicate the appropriate resolution. Depending on the circumstances and applicable law, this may include a replacement, refund, or another appropriate remedy.
The 48-hour reporting request helps us investigate delivery and product issues promptly. It is not an absolute deadline that removes any consumer rights or remedies available under applicable law.
3. Refund Eligibility
We generally do not offer refunds for change of mind, personal preference, or incorrect product selection by the customer.
A refund may nevertheless be applicable where:
- Sandigo Tea cancels a paid order.
- Payment is collected but the order is not successfully placed or fulfilled.
- A product is damaged, defective, incorrect, deficient, or materially different from its description and a refund is the appropriate or legally required remedy.
- Delivery or another order issue qualifies for a refund under applicable law.
- A refund is otherwise required by applicable law.
Each request will be assessed according to the circumstances and applicable legal requirements.
4. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
We will check whether the order has been processed or dispatched and explain the available options. Cancellation may be unavailable after dispatch, but this does not remove any cancellation or refund rights that apply under law.
If Sandigo Tea cancels a paid order, any refund due will be processed in accordance with applicable requirements.
Any cancellation charges, where permitted, will be disclosed and applied in compliance with applicable law.
5. Refund Processing
Where a refund is approved or legally due, we will initiate it within the applicable timeframe.
Refunds for online payments will generally be made through the original payment method where feasible. If another method is required, we will communicate the arrangements.
The time taken for funds to appear in your account may depend on your bank, card issuer, UPI provider, or payment service provider.
For refund enquiries, please provide your order number and payment reference, where available.
6. Cash on Delivery Orders
For COD orders, payment is generally collected at the time of delivery.
If a COD order qualifies for a refund or another remedy, we will contact you to arrange an appropriate resolution. The method and timing of any refund will be communicated to you and handled in accordance with applicable law.
7. Return Shipping and Product Collection
If a product return or collection is required as part of an approved resolution, our customer support team will provide instructions.
Please do not send products back without contacting us first. Keep the product and packaging available until the complaint is resolved.
Where a return, collection, or associated cost must be covered by Sandigo Tea under applicable law, we will comply with that requirement.
8. How to Submit a Complaint
To report a product or order issue:
- Email sandigotea@gmail.com or call +91 72932 63333.
- Include your order number and registered contact details.
- Explain the issue and attach relevant photographs, where possible.
- Retain the product and packaging until you receive further instructions.
- Follow the response provided by our customer support team.
We will review the complaint and communicate the next steps.
9. Customer Grievance Redressal
For consumer complaints, contact Sandigo Tea using the details below. We will handle complaints in accordance with applicable law.
Grievance Officer: To be appointed and details to be published before this policy goes live.
The business should display the appointed officer’s name, designation, and applicable contact details on the website as required by law.
10. Contact Us
Sandigo Tea
Address: 96 B/1, Ottupattarai, Coonoor, The Nilgiris, Tamil Nadu – 643105, India
Email: sandigotea@gmail.com
Phone / WhatsApp: +91 72932 63333
Website: https://sandigotea.com
Thank you for choosing Sandigo Tea. We value your trust and aim to resolve genuine product and order concerns fairly.